Grand National - Lucerne

Comfortable and well positioned for sghtseeing and excellent service

The room and staff were excellent, the location was very good and the setting very nice.

Our room faced the lake and was above or near the bar. The piano in the bar was too loud and played until 10:30+ every evening. We are morning people and it was too loud, too late. The we also a lot or noise from other nearby rooms...it seems to me that the hotel was not soundproofed to modern standards. Internet access was very slow and somewhat unreliable.

The hotel was located on Lake Lucerne and the view from the balcony was spectacular. Would defintely make sure that you have a lake room with a balcony.

The Welcome Drink (Prosecco or juice) was a lovely touch, and just what we needed! The location was perfect, looking out over the lake to the snow-capped mountains in the distance. Chopard toiletries in the bathroom were just beautiful, especially the velvet roll containing all the little extras. Rooms were much larger than we expected, and were serviced twice daily. As we were on our honeymoon, we were given a fruit basket and gold flecked champagne, which made us feel very special. The Sunday brunch is huge, and at 59 Euros, fantastic value! Staff were welcoming, and Christoph at the front desk was fabulous - he recommended Fritschi restaurant, which provided one of the most superb meals we have ever had, in a 1602 building which oozed character. A wonderful stay!

Try to avoid a low floor if possible - the bar outside is very close and very noisy, until around 11pm. Difficult to know what the hotel could do to fix this, really.

It's just beautiful, clean, staff service helpful and friendly. At the front destk, George, Jeanette and Laura was very helpful and friendly.

The service was very good and the room very confortable.

Very well situated; beautiful view on the lake on the mountains from your balcony.

The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!

The Grand National is a superb lakeside location and provides comfort, luxury and elegance. It is close to the city and railway and excellent for business or a holiday.

Poor internet, ordinary business centre and lack of power points for business are a real problem at this hotel.

Great lake promenade location, beautiful terrace and indoors restaurant and excellent fresh seafood, chefs and service. We got a fantastic luxury upgraded room, and welcome drinks. The check-in team is nice, professional, and expedient.

Stunning views and beautiful location. Rooms are extremley comfortable and the staff very courtious and helpful. A very relaxing and beautiful place would loved to have stayed longer

Friendly staff who were always pleased to assist with any request. the amazing panoramic views of the swiss alps. the feeling of history in what is truly a "grand" hotel. very luxurious opulent hotel

The rooms were prone to being a little "stuffy" ie: became too hot too easy and didnt breathe too well even with doors open. being an old hotel, the airconditioning units are inside the room and are very noisy. switzerland is not really known for hot weather, so in all fairness the airconditioners would not normally be used much

The lake view was brilliant. The balcony design and setting were very nice.

No kettle or coffee machine. It's very inconvenience to order hot water. It charged 5 SwFr for service charge for each order and the water got cold quickly.

Access to all areas using room key (incl. room safe) very convenient. Definitely a 5 star establishment.

Like most of Swiss luxury hotels, breakfast was not included in room rate. Given rates already expensive, this seems like overkill.

They upgraded us to a Jr. Suite that faced Lake Lucerne. Needless to say the view was outstanding. They guided us to our room and showed us the features. It had a welcoming gift platter with fruit. It was a spacious room and well appointed. The reception staff were great and very helpful with our many questions. The location is a 10 minute walk across the bridge from the train station.

Beautifully appointed rooms and views of the lake.

No spa. They indicate they have one, but it is only a pool, a tanning bed and one part-time attendant that will give you a massage, when he is not busy. The massage room is like a converted closet. For this grand hotel to call that a spa is completely false advertising. We ended up going to the hotel next door that had a real spa and will probably stay at that hotel next time. Also, the hotel was basically deserted with very few, if any other guests. However, we we asked in advance to have the courtesy vehicle that was constantly parked in front to drop us off at the train station( 5 minute drive at the most), we were told no.